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Frequently asked questions
All our sarees are authentic, handcrafted pieces from Surat/Jamnagar (Gujarat). Each knot is tied by hand and dyed using traditional methods, ensuring you receive a unique masterpiece of Indian heritage.
Yes. Every product on our website is handcrafted. Because they are handmade, slight variations in the dye pattern and "Bandh" (knots) are natural signatures of authenticity.
We highly recommend Dry Clean Only for all our sarees to preserve the vibrancy of the colors and the integrity of the hand-tied knots.
Traditional Bandhani uses rich dyes. While we take measures to fix colors, minor bleeding may occur during the first few dry cleans. Always keep the saree away from moisture.
Shipping is calculated based on the weight of your order. You can see the final shipping cost at the checkout page. We ship all products from Surat, Gujarat.
• Domestic (India): 3–7 business days depending on your location.
• International: 4–8 business days via our fast air-courier partners.
For international orders, any VAT or Custom Duties are charged by your local government and are the responsibility of the customer.
No. To maintain the highest quality and safety for our delicate products, we currently only accept Prepaid Orders via our secure payment gateway.
Order cancellations are only allowed within 12 hours of placement or before the item is dispatched, whichever is earlier. Once shipped, an order cannot be cancelled.
We follow a Strict No-Return Policy. Since these are delicate handcrafted items, we do not accept returns for "change of mind."
In the rare case of damage or a wrong item being sent, we offer an Exchange for the same product. You must contact us within 24 hours of delivery.
To protect our brand and your purchase, a continuous, unedited unboxing video is required to prove any damage occurred during transit. Without this video, we cannot process an exchange.
You can WhatsApp us at [Insert Phone Number] or email us at [Insert Email Address]. Our team is available from 10:00 AM to 7:00 PM (IST), Monday to Saturday.
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