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Shipping & Return Policy Of Rawanka Brothers

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At Rawanka Brothers, we take pride in delivering our handcrafted Bandhani sarees from Surat, Gujarat, to customers all over the world. Please read our policies carefully before placing your order.
 

🚚 Shipping Policy
 

1. Dispatch & Delivery

  • Same-Day Dispatch: Orders placed during business hours are eligible for same-day dispatch.

  • No Shipments on Holidays: We do not ship on Sundays or Public Holidays as our logistics partners are unavailable.

  • Domestic (India): We deliver across India. Please provide a correct PIN code to avoid delays.

  • International: We ship to almost every country via fast air couriers. Delivery usually takes 48–72 hours to reach major international cities after dispatch.
     

2. Shipping Charges

  • Not Included in Price: Shipping costs are calculated extra based on the weight of your order.

  • Weight Calculation: Following international standards, all weights are rounded up to the next 500 grams.

  • Savings: You get a reduced shipping rate for every additional item added to the same order.
     

3. Address & Delivery Risk

  • No P.O. Boxes: We require a full street address.

  • Address Accuracy: Any penalty fees charged by courier companies for incorrect addresses or Zip Code mismatches will be paid by the customer.

  • Unattended Delivery: For international orders (e.g., USA), if the courier leaves the package at your door, we are not responsible for theft or loss after delivery.

  • Institutional Delivery: Deliveries to Hostels, Schools, or Colleges are at the customer's risk. If the warden/security refuses the parcel, no refund will be issued.
     

4. Custom Duties (International)

  • VAT, Custom Taxes, and Import Duties are not included in your order. These must be paid by the customer directly to their local government or courier agency if applicable.
     

🔄 Return & Exchange Policy
 

1. No Return Policy

Due to the intricate, handmade nature of Bandhani sarees and the hygiene standards of ethnic wear, we follow a Strict No-Return Policy. Products once sold cannot be returned for a refund.
 

2. Exchange Policy

Exchange is only available for the same product in the following cases:

  • Damaged or Torn product.

  • Wrong product/color/size received.
     

3. Mandatory Unboxing Video (Strict Requirement)

To protect against false claims, an Unboxing Video is Mandatory:

  • You must record a continuous, unedited video while opening the parcel for the first time.

  • The video must clearly show the sealed package and the shipping label.

  • The video must show the full unfolding of the saree to highlight the damage.

  • No Video = No Exchange. No exceptions will be made.
     

4. How to Request an Exchange

  • Contact us at [Insert Email] or WhatsApp [Insert Number] within 24 hours of delivery.

  • Attach your unboxing video and clear photos of the defect.

  • Once approved, the item must be sent back in its original condition (unworn, with tags).
     

💳 Payment Policy
 

  • Prepaid Only: We currently only accept prepaid orders via our secure payment gateway.

  • Cash on Delivery (COD): We do not provide COD services.

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